1. Acceptance of the terms
By accessing and using this website, visitors agree to these Terms of Use.
Visitors who do not agree with these terms should stop using the website.
These Terms of Use govern website access. Reservations and paid hotel services are also governed by the General Terms and Conditions of Sale.
2. Website access
Access to the website is generally free, excluding internet, telecommunications, equipment, or third-party service charges.
Hotel Kasbah Azalay may modify, suspend, restrict, or discontinue any part of the website when necessary.
3. Permitted use
Visitors may use the website for legitimate purposes relating to:
- Discovering the hotel
- Viewing rooms and facilities
- Requesting information
- Contacting the hotel
- Checking availability
- Requesting a reservation
- Discovering activities and services
Visitors must not:
- Use the website unlawfully
- Attempt to access restricted systems
- Introduce malicious software
- Interfere with website operation
- Extract data automatically without permission
- Submit false information
- Make fraudulent reservations
- Impersonate another person
- Send spam or abusive messages
- Copy website content for commercial use
4. Information submitted by users
Visitors must provide accurate and current information when submitting:
- Contact forms
- Booking requests
- Guest details
- Arrival and departure dates
- Payment information
- Special requests
The person making a reservation is responsible for checking all submitted information.
Hotel Kasbah Azalay may refuse requests containing false, incomplete, abusive, or fraudulent information.
5. Website information
Website descriptions, prices, photographs, and availability are provided for general guidance.
The following may change:
- Room availability
- Room decoration
- Prices
- Menus
- Facilities
- Activity routes
- Excursion conditions
- Services
- Seasonal offers
Only the final written booking confirmation establishes the agreed reservation.
6. Intellectual property
Website content remains the property of Hotel Kasbah Azalay or its authorised licensors.
Users may not reproduce, modify, distribute, publish, sell, or commercially exploit website content without written authorisation.
7. External platforms
The website may contain links to external websites and services.
Use of those platforms is subject to their own terms.
Hotel Kasbah Azalay is not responsible for external content, availability, privacy practices, prices, or transactions completed directly with third parties.
8. Reviews and submitted content
Where visitors submit reviews, feedback, photographs, or messages, they must ensure that the content:
- Reflects a genuine experience
- Does not violate third-party rights
- Is not unlawful or defamatory
- Does not disclose confidential information
- Does not contain malicious software
- Is not used for unauthorised advertising
Hotel Kasbah Azalay may remove inappropriate or irrelevant content.
9. Website security
Visitors must not attempt to:
- Bypass website security
- Access another user’s information
- Damage the website
- Introduce viruses
- Overload website systems
- Test vulnerabilities without permission
Unlawful activity may be reported to the relevant authorities.
10. Liability
Hotel Kasbah Azalay makes reasonable efforts to maintain an accurate, functional, and secure website.
However, the hotel does not guarantee:
- Permanent availability
- Complete absence of technical errors
- Compatibility with every device
- Accuracy of third-party information
- Absence of unauthorised interference
Nothing in these Terms of Use excludes liability that cannot legally be excluded.
11. Personal data
Personal information is processed according to the Privacy Policy and applicable Moroccan legislation.
12. Changes to the terms
Hotel Kasbah Azalay may update these Terms of Use.
The version published on the website at the time of access is the applicable version.
13. Applicable law and disputes
These Terms of Use are governed by Moroccan law.
The parties should first attempt to resolve disputes amicably.
Where no amicable solution is reached, the dispute may be submitted to the competent Moroccan courts, subject to mandatory consumer-protection rules.
14. Contact
Hotel Kasbah Azalay
M’Hamid El Ghezlane
45400 Zagora
Morocco
Telephone: +212 5248-48096
Email: info@azalay.com
